High Availability and Disaster Recovery

Service Level Agreements (SLAs) for Uptime

Valid through 2025 Trimble will use commercially reasonable efforts to make Trimble Cloud Core Platform services available with an uptime of 99.9%.

Exclusions

The calculation of uptime will not include unavailability to the extent due to: (a) use of the service in a manner not authorized or applicable service documentation; (b) general Internet problems, force majeure events or other factors outside of Trimble’s reasonable control; (c) Customer’s equipment, software, network connections or other infrastructure; (d) third party systems, acts or omissions; or (e) Trimble’s Scheduled Maintenance or reasonable emergency maintenance:

Trimble Cloud Core Platform will provide 2 weeks advanced notification for planned maintenance including downtime in the Production environment.