Support

For general information about Trimble Transactional Email Service, benefits, and features, email cloudplatform_support@trimble.com.

Access our support portal from our Support page. Use the keyword Utilities in the Impacted Service, then Transactional Email when you raise an incident/service request in the Trimble Cloud Support Portal to quickly expedite the triage.

For the best results include as much of the following information as possible in the ticket:

• Application Name
• Priority/Impact/Urgency/Severity
• How many customers are affected?
• How frequently is the issue occurring?
• Environment (STG/PROD)
• Steps to Reproduce