Email OTP and Device Trust

To enhance security for users without Multi-factor Authentication (MFA), Email One-Time Passcodes (OTP) and Device Trust features have been introduced. These updates ensure user access remains restricted to authorized users, even in the event of password compromise.

Email One-Time Passcodes (OTP)

Native TID users without Multi-Factor Authentication (MFA) are required to enter a 6-digit passcode sent to the registered primary email address.

When will you be asked for an OTP?

• Initial Login : The first time you log in after this security policy is active.

• Subsequent Logins: You will continue to receive OTP prompts unless:

  • You enable a permanent form of MFA (Passkeys, TOTP, or secondary email).

  • You choose to “Trust this device” (see below).

  • You login from a new or unrecognized device.

  Note: OTP codes are valid for 10 minutes. If your code expires, you can request a new one directly from the login screen.

One-Time Bypass : Need to get in quickly? You are allowed a one-time bypass of the OTP requirement by selecting “Skip for now” during your first login attempt.

Device Trust for a Seamless Experience

The frequency of OTP prompts can be reduced by designating frequently used devices as trusted.

• Trust this device (Checkbox checked) : You will not be prompted for an OTP on this specific device/browser for 30 days.
• Device Not Trusted (Checkbox not checked) : A new email OTP is required for every login attempt.

Managing Your Trusted Devices

User can manage trusted devices from myprofile.trimble.com page.

What you can see in Trusted Devices section

• Browser and OS - Example: Chrome on Windows, Safari on Mac
• Trusted Date - The date when device was marked as trusted
• Expires Date - Trust will expire after 30 days from trusted date

How to view trusted devices

1. Go to myprofile.trimble.com.
2. Under Trusted devices section, list of all trusted devices is shown.
3. Current device is shown with a “Current device” badge.
4. Click “Manage all devices” to see full details.

How to manage trusted devices

When you click “Manage all devices”, a popup opens showing all trusted devices.

Each device shows:

• Device name and browser
• Trusted date
• Expires date

Two options are available:

• Forget device - removes trust for one specific device
• Forget all devices - removes trust for all devices at once

How to remove trust from one device

1. Click “Forget device” for that device.
2. A confirmation popup appears.
3. Click “Forget device” again to confirm.
4. Success message is shown: Device forgotten.

How to remove trust from all devices

1. Click “Forget all devices”.
2. A confirmation popup warns that this action cannot be undone.
3. Click “Forget all” to confirm.
4. Success message is shown: All trusted devices forgotten.
5. Next time you login from any device, OTP will be asked again.

Important Notes

• Trusted device works per browser. Same device with different browser will ask OTP again.
• Incognito/private mode does not keep trust after browser is closed.
• If cookies are cleared, trusted status is also removed.
• Company IT policies or endpoint tools can clear cookies automatically.
• Adding MFA methods will remove the trusted device status.
• Changing data region will remove the trusted device status.

Device Trust Limit

• Maximum 5 devices can be trusted per user.
• If you already have 5 devices, you need to remove an old device first before adding a new one.
• Go to myprofile.trimble.com > Managed Devices to remove old devices.

Email OTP with skip option

Email OTP without skip option